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SERVICE NETWORK

Service offices are taken as branch agencies and firstline service in eastcom's service system ,which firmly connected with the customer's equipment and also the critical factors in speed and efficiency.Therefore,our service group has firmly obey the following rules:

  • · Fast and accurate judgment with the client's problem Rapidly onsite
  • · Rapidly onsite
  • · Fast and accurate maintenance and replacement
The three points are all the construction and management service team.

After years of construction of ATM services,Eastcom has been emplaced Services Office thoughout major areas and cities in China,so a broad coverage of service network was formed;and with the deepening of ATM service,Eastcom will continue to build new localization service agencies.

99 service areas in hangzhou、beijing、xi'an、chongqing、changchun、guangzhou、wuhan、jinan、zhengzhou.
Selection of the comprehensive ability outstanding personnel bear area manager

——People with comprehensive abilities was headed as the regional director in order to promote and track service "closer "
More than 150 offices All over the country's provinces and major cities
Configure the head of the Office as a first - level service management

——closer to our clients
More than 400 engineers all of them has participated in skills training and got the certification

——closer to our supporting site

Reserve for the attachment Each Office is allocated with sufficient attachments
Periodic inventory ensures the high availability of spare parts
100% equipped with wearing parts,100% equipped with regular module,60% equipped with core module and Regional centre has a whole set of test environment.

——closer to the solution .
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